Once Again, Patagonia=A+

[j44ke]

I had a outer shell I really liked. Material was hard-shell-ish except that it stretched. DNR finish, water proof breathable laminate, hood, snow/wind baffle around the waist. I basically lived in it for many winters. 12 I think. Might be 15. The other day I gave it a wash and the hood detached. A glued or bonded attachment, not stitched. So I figured well, can't fix that. My wife said send it back to Patagonia as a repair. So I did. Wrote a note that said here is my shell, the hood came off, bet you can't repair it, thanks for the 12 years though. They sent me an email that said nope we can't fix it but here's $100 off on a new shell. So I went to the store, tried on the shells and found one I liked but needed a different color. The sales people found one somewhere in the Patagoniverse, I paid for it with my discount + some shekels, and then it arrived today at my house, free shipping.

I would have bought the shell had they not given me $100 and even if they made me pay for shipping too.

[rwsaunders]

Jorn...your man is on the cover of FC this month.

Patagonia founder Yvon Chouinard: How to save Planet Earth

[SlowPokePete]

Big fan here as well.

Many stories of being hooked up by this company over the past thirty years...

SPP

[rmplum]

I'm gonna add Timbuk2 to this A+ list of good people that deserve your business as well if that's cool.

My stepson was going to throw out a messenger bag from them that was perhaps 7-8 years old as the zipper was broken. I grabbed it, sent it to them asking if they could fix it and expecting/offering to pay for any costs. They fixed it for absolutely free and even covered the return shipping to me, the non-original owner with no receipt.

[dogrange]

I once bought a (pretty expensive) Patagonia wool sweater. It pilled up a fair amount, and I stopped by the store to ask about it and they said that that was unacceptable quality, and refunded my total purchase price. This was several months after purchase.

[bigbill]

I have some Patagonia shirts I take when I travel. Half an hour on a hanger and they're ready to go.