a mychart.org thread -

[e-RICHIE]

Are there mychart dot org users here? I’m new to the page and have two separate logins for two separate “health care providers.” If I were speaking rather than typing that phrase would have me using the term, in air quotes.

My experience over the last 6-8 weeks having the two pages is ridiculously bad. Messages (the delivery method used to ask a PCP about a recent visit or diagnosis) linger for nearly a week. And when I get a reply it’s borderline generic.

Worse yet (for me) is that the message feature on the site has a low character count making it impossible to send my responses back with replying to my own message once or twice. This is what, or how, health care is carried out these days?

[rwsaunders]

Epic (my chart) owns the medical records market and they dictate the rules to the healthcare providers. You should be about to have a direct account/homepage with your provider that requires a separate login. Let me play tonight as it’s been a while since I set up my account and I had a similar issue as you are experiencing.

https://www.epic.com/about/

[e-RICHIE]

Epic (my chart) owns the medical records market and they dictate the rules to the healthcare providers. You should be about to have a direct account/homepage with your provider that requires a separate login. Let me play tonight as it’s been a while since I set up my account and I had a similar issue as you are experiencing.

https://www.epic.com/about/

Ya I do have a direct route (login page etc) with both health care providers in question. It’s the mechanics of the internet page that seem, to me at least, inhuman.

[TRuth]

Ya I do have a direct route (login page etc) with both health care providers in question. It’s the mechanics of the internet page that seem, to me at least, inhuman.

I'm afraid this is modern American health care.

[72gmc]

The one thing mychart offers that I appreciate: the ability to request an appointment without sitting on phone hold.

I've also been able to reference a past referral, to inform a future referral, because it was stored in mychart.

But otherwise, it's an experience that would've suited the movie Brazil except that it's not funny.

[rwsaunders]

Just like the song…Happy Together…although the tech bro/sis that coded the site is probably too young to remember The Turtles.

https://www.mychart.org/Help?tab=faq&faq=linkmychart

[9tubes]

I'm afraid this is modern American health care.

I like the phrase "chokepoint capitalism."

[d.bancroft]

I've been using for quite some time. Its a bit clunky but I like being able to:

See my test results fast, typically same day as the blood draw. I like that it will show me a graph of previous results to look for trends.
I like being able to renew prescriptions that have no more refills with a few clicks of the keyboard.
I like being able to schedule an appointment without having to call.
My PCP is really good at responding to my messages sent.

[NYCfixie]

Are there mychart dot org users here? I’m new to the page and have two separate logins for two separate “health care providers.” If I were speaking rather than typing that phrase would have me using the term, in air quotes.

My experience over the last 6-8 weeks having the two pages is ridiculously bad. Messages (the delivery method used to ask a PCP about a recent visit or diagnosis) linger for nearly a week. And when I get a reply it’s borderline generic.

Worse yet (for me) is that the message feature on the site has a low character count making it impossible to send my responses back with replying to my own message once or twice. This is what, or how, health care is carried out these days?

I have spent a great deal of time managing "myChart/Epic" for me and my parents across multiple NYC healthcare conglomerates so I will share what I have learned. I work in IT and was able to discuss some of the issues with the IT Staff at the hospital where my father worked before he recently retired. Some issues are technical, some are based on the healthcare conglomerate, and some are based on the individual provider.

Technical
- Each healthcare conglomerate can decide what version of myChart they want to use and while all are supposed to be compatible, the end user may see a different interface and have a different experience based on the version used.
- If the healthcare conglomerate allows it within myChart, the patient can "share" information between the different healthcare conglomerate accounts so one only needs to log into one system to see all of your data and message providers. If one does this, I still suggest using strong passwords and multifactor authentication on all systems (even if you only log in using one). See below pic to set this up but know it may look different based on the version of myChart: Go to Sharing => Link My Accounts => Discover Accounts to Link
* I really suggest people do this if you have multiple providers at different HC conglomerates because it also allows them to see your records from any system you have shared.


Non Technical
- Speak with your provider about the type of communication they prefer. I have had providers say they read them but are usually 48-72 hours behind on them, others have said a Nurse Practitioner (NP) read them first and decide to respond or forward to the M.D. to respond, others have said their Office Manager/Assistant reads the messages and decides what to do with them, and one other even said do not bother because they never read them. Do not assume a healthcare conglomerate has a policy about this because it is often up to the individual provider.
- The myChart message system use very few characters because message time is not billable so providers can not spend much time on it. I know of one NYC HC conglomerate that no longer allows you to call a providers office directly and one must use the messaging system as first point of contact for everything. Another conglomerate has started tracking messages and phone calls because if the provider spends more than 15 minutes on the issue, it becomes a billable event (lawyers charge by the 6 minutes so why shouldn't medical providers do the same thing). Again, their is no consistency between HC conglomerate and/or individual providers.
- Many/Most providers, especially ones of a certain age (not being ageist), DO NOT want anything documented in a system that can be used against them in a court of law so they are being generic on purpose via the messaging system. Unless they are adding something to your "chart" do not expect detail in writing. And, if one looks at the "after visit notes" in your chart, one will see that it is formulaic and follows a template. It is very much about provider CYA first, then billing second, and your health a distant third.

MyChart Share.jpg

[72gmc]

Can we move this one to the OT?

More like the OR! Ha ha

Ok I’ll leave