Re: 3/8" 18v cordless drill/driver recommendations?
Originally Posted by
ryker
I've gotten new Rigid batteries a few times. Just a couple of minutes for an over the counter exchange. If you need a more serious repair to a Rigid tool, be prepared to wait. In my case a part needed to be ordered and - get this - it came from China by container ship. Took two months to get the tool fixed. That said, my repair depot claims they'll fix any Rigid product no matter the cause of damage. If you drive your truck over a tool, it's covered. (In the case described above, I dropped the tool and it cracked. All fixed now, good as new.)
Yup, we had to wait a total of 4 months on the drill they kept sending back to us unfixed. In this case they also tried to wiggle out of the warranty by telling me I was using it improperly. They even went so far as to call Rigid Tech in front of us and asked if the saw was rated for use with a hole saw. You shoulda seen their face when the answer came back yes...
laughter has no foreign accent.
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